Refund Policy
This Refund Policy explains how Concrete Art Lab, a brand owned by NOVA DIGITAL INFO LLC ("we", "us", or "our"), handles refund requests for digital products purchased through our website.
Zero Risk 30-Day Guarantee
100% Satisfaction or Zero Financial Risk.
We offer you 30 days to dive into the system. If you aren't thrilled with what you're learning, just drop us a message and we'll process your full refund immediately.
You may request a full refund at any time within thirty (30) calendar days of your original purchase date. You are not required to provide a reason or demonstrate that you completed any portion of the course.
How to Request Your Refund
To request your refund, contact us within the 30-day guarantee period at info@concreteartlabs.com.
Please include the following information so we can locate your purchase:
- Your full name
- The email address used when purchasing
- Your order number, if available
This information is requested only to identify your transaction and process your refund. You do not need to explain why you are requesting it.
Refund Processing
Eligible refund requests received within the 30-day guarantee period will be processed for the full amount paid for the applicable product.
Once the refund has been initiated, the time required for the funds to appear in your account may vary depending on your original payment method, bank, card issuer, or payment provider.
Requests After 30 Days
Refund requests submitted more than thirty (30) calendar days after the original purchase date are not covered by our 30-Day Guarantee, except where otherwise required by applicable law.
Access After a Refund
Once a refund has been processed, access to the corresponding course, bonuses, downloads, community, and other included digital materials may be revoked.
Statutory Rights
Nothing in this Refund Policy limits any mandatory consumer rights available under the laws applicable in your country or place of residence. Where applicable law provides additional rights or protections, those rights will continue to apply.
Contact Information
If you have questions about this Refund Policy or wish to request a refund, contact us at:
NOVA DIGITAL INFO LLC
Concrete Art Lab
Email:
info@concreteartlabs.com